How to Make Sense of Any Mess

This ebook provides guidance on how to make sense of complex, messy situations involving information and people. It discusses information architecture strategies and techniques for identifying the key issues in a “mess”, stating one’s goals and intent, analyzing reality objectively, choosing a framework or direction for moving forward, measuring progress, structuring information in a taxonomy, and preparing to continually adjust the approach. Each chapter includes examples, exercises, and profiles of people working through various messes. The overall aim is to help readers bring order and clarity to complicated, ambiguous scenarios using information architecture principles and tools.