This talk from OktaDev delves into the common anti-patterns that can make user onboarding and account recovery a nightmare for customers.
The key takeaways are clear: authentication is a critical part of the user experience, and getting it wrong can severely impact customer satisfaction and retention. From password fields that can’t be pasted into mobile devices to the overuse of two-factor authentication (2FA) for account recovery, several design choices can quickly erode trust and drive users away.
