Amy Leak discusses how experience mapping can help UX writers plan their content by analyzing the user’s journey from start to finish. She emphasizes the importance of collaborating with project stakeholders, designers, and engineers early in the process to make informed decisions about content and design.
Leak suggests focusing on one user flow at a time and considering different types of users, referred to as “actors,” to understand various perspectives. She also recommends utilizing existing research to inform the mapping process.
