The GOV.UK Design System provides comprehensive guidelines and patterns for creating effective confirmation pages. These pages are crucial for reassuring users that they have completed a transaction and understanding what to expect next.
The key elements of a confirmation page include a reference number, details on the next steps, contact information, links to relevant services, and a way for users to save a transaction record. Notably, the design must ensure that any interactive elements within the confirmation panel are accessible and meet contrast ratio requirements.
The guidance also emphasizes the need to accommodate users who bookmark the confirmation page, providing clear instructions on how to proceed if they return to it. This includes links to track the application, start a new one, or contact support if issues arise.
