User Interviews’ article, “How to Organize User Feedback with a Severity Scale,” discusses implementing a framework to prioritize user feedback effectively. It emphasizes that not all feedback holds equal weight and introduces a severity scale to categorize issues based on their impact. This approach aids internal teams in addressing critical customer concerns promptly, ensuring that severe issues are resolved ahead of minor ones.
The article provides a sample severity scale used by User Interviews, detailing categories from “Delighter” to “Major” issues. It also offers guidance on creating a customized severity scale tailored to an organization’s specific needs. By adopting such a framework, companies can enhance their product development processes and improve customer satisfaction by systematically addressing user feedback.
