Vitaly Friedman explores the challenges of conducting user experience (UX) research when user access is limited or nonexistent. As the editor-in-chief of Smashing Magazine, Vitaly shares his wealth of expertise in navigating these tricky situations, offering practical strategies and valuable insights.

In conclusion, Vitaly Friedman’s article serves as a valuable resource for UX professionals navigating the complexities of conducting research in the absence of direct user access. With its insightful guidance and real-world examples, it empowers readers to find creative solutions and makes a compelling case for the critical role of UX research in shaping successful product experiences.