How To Run Contextual Inquiries (UX Framework)

Contextual inquiries are a powerful user research method that goes beyond traditional interviews to uncover the nuances of how users interact with complex systems and processes. The article emphasizes the importance of observing user behavior in their natural environment rather than relying solely on what they say they do. The key is to move beyond superficial insights and uncover the hidden habits, interruptions, and illogical procedures that impact the user experience.