Celina Leong, Dan Ariniello, and Yvonne Wang, all of whom work at Oscar Health, have shared their valuable insights and experiences in conducting design audits within their respective product areas.
One key takeaway from the article is visualizing the narrative and guiding the team toward optimal solutions. The authors emphasize the value of using annotated screenshots, heatmaps, and prioritized findings to make the audit results more digestible and actionable. They also stress the need for designers to take ownership of the audit process and leverage the findings to drive positive change within their organizations.
Overall, this article is a must-read for any design team or individual looking to enhance the quality and consistency of their products.
