Edward Chechique explores how designers can anticipate and manage unexpected user scenarios that fall outside the standard user journey. He explains the distinction between the “happy path,” where everything functions as expected, and edge cases, which introduce unpredictability. Chechique highlights the importance of collaborating with developers, testers, and other stakeholders to identify these cases early in the design process.
Rather than trying to resolve every possible edge case immediately, he suggests prioritizing them based on their potential impact on the user experience. Some edge cases may require immediate solutions, while others can be addressed incrementally. By adopting a structured approach, designers can create more resilient, user-friendly interfaces that accommodate a variety of user behaviors without overcomplicating the design.
